PET DWELLING WARRANTY & MONEY-BACK GUARANTEE
We stand behind our products and want every Pet Dwelling customer to purchase with confidence. Our warranty and replacement programs are designed to make getting help simple when you need it.
30-DAY MONEY-BACK GUARANTEE
Pet Dwelling offers a 30-day money-back guarantee on eligible products and services purchased directly from Pet Dwelling.
• The 30-day period begins on the original purchase date.
• Proof of purchase is required for returns and refunds.
• Refunds are available only for purchases made directly from Pet Dwelling.
• Shipping and handling charges are non-refundable.
• Products purchased from Amazon, Walmart, eBay, Etsy or another retailer are subject to that retailer's return and refund policies.
1-YEAR LIMITED WARRANTY
Pet Dwelling products include a minimum 1-year limited warranty against manufacturing defects from the original purchase date.
If your product has a manufacturing defect, contact Pet Dwelling Support and provide your proof of purchase along with a clear photo of the product when requested.
The limited warranty does not cover:
• Lost or missing products
• Damage caused by chewing or scratching
• Accidental or intentional damage
• Misuse, abuse or improper use
• Normal wear and tear
Some Pet Dwelling products may include a longer warranty or additional coverage. Please refer to the warranty stated for your specific product.
PREMIUM MEMBER REPLACEMENT PROTECTION
Active Pet Dwelling Premium Members receive additional replacement protection beyond our standard limited warranty.
Premium Member protection includes eligible replacements for:
• Accidental damage
• Chewing or scratching
• Lost tags
• Normal wear from everyday use
If your Pet Dwelling tag is damaged or lost, simply contact Pet Dwelling Support to request a replacement.
Premium replacement benefits are available while your Premium Membership is active and are subject to the terms of the Premium Membership program.
HOW TO REQUEST WARRANTY SERVICE OR A REPLACEMENT
To request warranty service or a replacement:
1. Contact Pet Dwelling Support.
2. Provide your registered email address or Pet Dwelling account information.
3. Provide your proof of purchase when required.
4. For damaged or defective products, provide a clear photo when requested.
5. Our support team will review your request and assist with the appropriate replacement or warranty service.
NEED HELP?
If you have questions about your warranty, replacement coverage or Premium Membership benefits, please contact Pet Dwelling Support:
https://www.petdwelling.com/support
Where Pets Are Loved!™