Warranty

Pet Dwelling Product Policies

30-Day Money-Back Guarantee

• Enjoy a 30-day money-back guarantee from the date of purchase on all products and services.
• Proof of purchase is required for refunds or returns.
• Refunds apply only to items purchased directly from Pet Dwelling.
• Shipping and handling fees are non-refundable.

1-Year Minimum Limited Warranty (Standard Coverage)

• Covers manufacturing defects for minimum 1 year from the date of purchase.
• To request a replacement or exchange, return the defective product or submit a clear photo.
• Does not cover damage from chewing, scratching, loss, misuse, or abuse.

Premium Member Full Warranty

• Premium Members receive complete coverage, including protection against accidental damage, chewing, scratching, loss, and normal wear.
• Simply Request a replacement — no questions asked.