The Most Common Issues When Enter Email To Creating Account:
1. email@example.com (invalid address)
2. firstname.lastname@example.org (missing a G for gmail users)
3. Confirmation emails went into spam folder for some older email servers(aol.com, hotmail.com, live.com, msn.com, comcast.net, sbcglobal.net, yahoo.com, bellsouth.net, att.net, mindspring.net. etc)
4. Confirmation email rejected by protected firewalls.
So please always do when you need help:
1. Double check your email address when you setting up your account.
2. Check your spam folder for confirmation emails.
3. Contact us at Help page https://www.petdwelling.com/contact for any assistance.
4. Call 1-646-801-8874 if you having an emergency.
Regarding the accuracy of your scanned location, your smartphone determines and provides your scanned location to Pet Dwelling based on several sources:
GPS - Very accurate
Cell Tower - Fast; works anywhere you have a cell signal
WiFi - Fast; only accurate with more nearby WiFi networks
However, if you are testing the location at home, turn off WiFi and scan the tag using only your cellular service and Location Service. You can also try to enter the URL found on the back of your tag on any browser to test your location service.
Please note that in the event one loses a pet, the person who would by finding the lost pet would most likely be outdoors and using their cellular and location service. Most importantly, the person that finds your pet will see any emergency contact information you've provided and they'll be able to contact you in order to return your pet safely. You will be receiving an email alert as you await on standby to hear of your lost pet. Also, many scanning apps are not up to date and the location services are not shared. Therefore the scanned location stamp is mainly for your reference. Just this year alone, we have helped over 60 members reunite with their pets in 2021. So it is to the user's benefit to fill out their pet profile.
Here are some of the popular scanning apps you can also try:
QR Droid Code Scanner by DroidLa - (Android)
QR Code Reader by Scan, Inc. - (Android | iOS)
Barcode Scanner by ZXing Team - (Android)
Quick Scan - QR Code Reader by iHandy Inc - (iOS)
Bakodo - Barcode Scanner and QR Bar Code Reader by Dedoware Inc. - (iOS)
QR Code Reader and Scanner by ShopSavvy, Inc - (Android | iOS)
Hope this helps. Please feel free to contact us if you have any questions.
Welcome to the Pet Dwelling community. Currently, there are over 30,000 active members and over 100 new members joining us every day. When you are running into any problems creating your account, activating your QR Code tag or updating your pet's profile, please don't hesitate to reach us at https://www.petdwelling.com/contact or ask a question on our Amazon store. Our support teams are standing by to answer any questions or assist you with any problems.
We really appreciated if you can leave us a product review of give us any feedback. At Pet Dwelling, we always strive to provide our members with quality products and a wonderful experience.
Pet Dwelling Team Support
You must activate your QR Code tag to link to your pet's profile to stay connected and protect your pet. You also need to fill your contact info and medical info in about me section for people that found your pet to contact you.
We had more than a dozen members either didn't activate their tag or had a blank profile page that the founder couldn't contact them to return their pet in this year alone. Please be a responsible pet owner and be kind to your lovely pet.
Pet Dwelling support is standing by to serve our members 24 hours a day. Please feel free to contact us if you need any assistance or help.
Pet Dwelling Team Support
Dear Amazon Buyer,
Thank you for taking your time to leave us a product review. Here are the answers to your concerns and questions.
First, if you have more than one pet, you would need to create an account for each pet due to the limitations of google map location stamp. You'll be able to activate a QR tag for each of them. They will have their own profile and you can record their scanned location separately. Although every Pet Dwelling profile can have more than one QR Tag linked to it, each pet should have their own separate account. You can create different accounts with just a single email. Just make sure the usernames are different. Right now, we can only have one profile per account because the scanned location stamp feature is associated with the account. Therefore, you would not be able to track individual pets if an account had multiple profiles. Activation of multiple pets instructions can be found on our website in the QR Tag description. We will make necessary improvements going forward for all our users.
Second, regarding the security of member posts. Members have the options to posts privately, make posts available for friends, or post publicly. Private posts will only be seen by yourself, someone scan your tag or browse your URL on your tag. Friend's posts are available for people following you. Public posts will be available for everyone on the discover page. So every member has the liberty to choose their privacy posts option/setting.
There are 30,000 active members on PetDwelling right now, and there are over two thousands new members joining the Pet Dwelling community every month. Members' privacy and security is always our priority at Pet Dwelling. Our engineers are always improving our security system to protect your profile page info and your personal info.
We thank you for your effort in bringing to our attention these concerns and questions. We are always striving to improve the Pet Dwelling community and make every Pet Dwelling member satisfied. Your reviews have a negative impact on our product ranking, community, and PetDwelling image. We would really appreciate it if you could consider revising your product reviews on the Amazon product page. Together we can make Pet Dwelling a better platform. Thank you for your consideration and support.
Pet Dwelling Customer Service Manager
Dear New Members,
If you have multiple pets and accidentally activated both tags to one pet, please contact our customer service to help you re-assign the tag to the correct pet. We have been sending How to activate multiple tags instruction to every multiple tags owner before they receive the tag, we apologize if you missed you. We also have multiple posts of How to Activate Mult-tags on our timeline. Please go to our Support https://www.petdwelling.com/contact to get assistance if you already activated both tags to one pet. We are sorry for the inconvenience and thank you for your support.
Pet Dwelling Team Support