Pet Dwelling

Where pets come first!

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8 hours 12 min ago

Dear New Members,
If you have multiple pets and accidentally activated both tags to one pet, please contact our customer service to help you re-assign the tag to the correct pet. We have been sending How to activate multiple tags instruction to every multiple tags owner before they receive the tag, we apologize if you missed you. We also have multiple posts of How to Activate Mult-tags on our timeline. Please go to our Support https://www.petdwelling.com/contact to get assistance if you already activated both tags to one pet. We are sorry for the inconvenience and thank you for your support.

Sincerely,
Pet Dwelling Team Support

1 week 5 days ago

How to activating multiple tags for your pets:

4 weeks 11 hours ago

Dear New members,
Welcome to Pet Dwelling community. Please double check your email address when you setup your account. We have found a few members entered non deliverable email addresses when they trying to register their account. Thank you for your support and feel free to contact us for any questions and assistance.

Happy Holidays,
Pet Dwelling Support

1 month 2 days ago

Dear Members,
We understand some of our customers haven't received their tags through USPS due to the busy holidays and pandemic. We apologize for all the inconvenience and problems have caused you and your holiday plan. Please email our customer service with your order number to claim a free gift. Thank you for your patience and welcome to the PetDwelling community. Wishing you a very happy holiday and happy new year. Stay safe and warm!

Sincerely,
Diana
Customer Service Manager

1 month 1 week ago

Dear PetDwelling buyer,

We are offering FREE TWO DAY SHIPPING when you purchase 3 tags or more and give you a limited edition QR Code Keychain tag(works same as a regular pet ID tag) before Christmas since we have been notified by the USPS that all first class package shipments will be a delay due to the high volumes during the holidays and pandemic.

Thank you for your support and welcome to the PetDwelling community. Wishing you a very happy holiday and happy new year. Stay safe and warm!

Sincerely,
Pet Dwelling Team Support

1 month 1 week ago

Dear PetDwelling buyer,

Thank you for your purchase. Your package has been shipped. We have been notified by the USPS that all package shipments will be a delay due to the high volumes during the holidays and pandemic.

Thank you for your patients and welcome to the PetDwelling community. Wishing you a very happy holiday and happy new year. Stay safe and warm.

Sincerely,
Pet Dwelling Team Support

Related USPS delay article: https://www.washingtonpost.com/business/2020/12/15/postal-service-holida...
USPS ‘gridlocked’ as historic crush of holiday packages sparks delays
Private carriers FedEx and UPS have cut off new delivery orders for some retailers, rerouting surging mail volumes through the overwhelmed Postal Service.

1 month 1 week ago

Dear ESA/Service Dog members,

We understand many of you have questions regarding the registration number.

The registration number is only for pets that are registered as a Service Dog or a Emotional Support Animal. If your pet is not registered, you do not need to input that information. If you would like to register your pet as an ESA or Service Dog, you can do so with a reputable organization.

Pet Dwelling does not offer registration services for Service Dog or Emotional Support Animal. Our platform only allows you to upload your Service Dog or ESA registration ID number, Emergency contact info, Medical info, Doctor's info etc. onto your pet's online profile to provide complete information for official personnels that want to access your profile or anyone comes across your pet.

Hope this helps. Please feel free to contact us for any assistance.

Sincerely,
Pet Dwelling Team

1 month 2 weeks ago

Dear PD members,
Welcome all the new members to join Pet Dwelling community. If you have any questions about how to activate your tag, create multiple profiles in one account or update your profile page, please feel free to contact our support team at teamsupport@petdwelling.com.

At Pet Dwelling, we are always striving our best to satisfy our members. Thank you for your support and wishing all of you a safe and happy holidays!

Sincerely,
Pet Dwelling Team Support

2 months 1 week ago

How to activate multiple tags for multiple pets.

2 months 3 weeks ago

Dear Members,

We need your help!!!

If you purchased one of our New 2D Pet Id tags and you liked it. Please kindly leave us a positive product review on Amazon. Your time and kindness will be greatly appreciated!!!

https://www.amazon.com/PetDwelling-Pet-Profile-Emergency-Location/dp/B08...

Thank you so much for your time and kindness!

Sincerely,
Pet Dwelling Team Support